FAQs

Q. Where do I park?
A. Visit our Locations + Parking Tips page for details.

Q. How do I find my seat?
A. Your seat number is indicated on your ticket. See show page for a detailed seating map. An usher or the Guest Services Manager is always there to help you find your seat at the show!

Q. What does partial view mean?
A. You may be unable to see the entire stage from those seats. You’ll have either an incomplete view because of the position of the seats, or something will be in your line of sight—like a rail, an element of the stage designs, or other patrons seated directly in front of you.

We sell these seats because for many patrons an obstructed view is not a problem. To learn more about specific partial view seats at any of our performances, please contact our box office at 604.687.1644.

Q. Do restaurants near your theatres offer discounts to theatre-goers?
A. Yes, the Arts Club’s partner restaurants offer subscribers and ticket holders a 15% discount on food on the day of your performance. Learn more about the program here.

Q. Can I bring children to the theatre?
A. We welcome guests of all ages but acknowledge that very young children can be disruptive to the performance and to other patrons. Unless the programming is specific to family audiences, please use discretion in choosing to bring a child to a performance. Children unable to sit quietly throughout the performance, along with their accompanying adult, will be asked by an usher to leave the theatre or may be asked not to attend the performance. Every patron, regardless of age, requires a ticket. For family shows, a limited number of booster seats are available at the Stanley Industrial Alliance Stage. Children under the age of 14 must be accompanied by an adult. Babes in arms are not permitted in the theatre.

Q. What if I arrive after the performance has started?
A. Whenever possible, latecomers will be seated at the back of the theatre during appropriate intervals in the performance to avoid disturbing the actors and other patrons. Latecomers may be able to move to their assigned seats during intermission, but assigned seats are not guaranteed past curtain time. If arriving by car, please allow ample time to park, and remember that there is often a lineup at the box office in the hour prior to showtime.

Q. Can I pre-order a drink for the intermission?
A. Yes. Prior to the show, fill out the “Enjoy Every Minute of Intermission” form and present it to the bartender for purchase. At intermission, your beverages will be ready for you.

Q. Where can I find general information about my subscriber benefits?
A. Visit our Season Ticket Benefits page.

Q. Do you have accessible seating?
A. Accessible seating is available at each of our theatres. Please advise us of your needs when you book your tickets by calling 604.687.1644.

Q. Do you offer hearing-assistance devices?
A. The Stanley Industrial Alliance Stage, Granville Island Stage and Goldcorp Stage are equipped with infrared listening systems provided free of charge for guests who are hard of hearing. We have a limited supply of headsets; please notify us in advance by calling 604.687.1644.

Q. Do you offer Vocal Eye performances for blind and partially-sighted?
A. Yes! The list of performances can be found here. To learn more or to book a ticket for yourself or for a blind or partially sighted friend or family member, please call the box office at 604.687.1644

Q. How do I buy tickets or renew my subscription(s)?
A. You can purchase tickets online through our website, by phoning the box office, or by visiting one of our box office locations. You can renew subscription(s) through all of these methods as well, but please note that you will need to be logged into Patron Centre in order to renew.

Q. What is Patron Centre?
A. Patron Centre is your online account on the Arts Club Theatre Company website! Through Patron Centre, you can update your account details, purchase or renew your subscription(s), access your tickets, and much more.

Q. How do I access the Patron Centre?
A. Click the login button at the top right of the website and enter the email address associated with your Arts Club account. If you do not have a password or have forgotten your password, click "forgot password."

Q. I am a subscriber. Do I get a discount when I buy extra tickets for shows?
A. Yes, all season ticket holders are entitled to a Mates Rate discount on additional tickets. Purchase by phone, in-person, or online using the Patron Centre account tied to your subscription—the discount will be automatically applied at checkout. If you think that you may have accidentally created more than one Patron Centre account, please contact the box office.

Q. How do I redeem an Arts Club gift certificate?
A. You have a few options.

Online: Choose the show you want to see and put your tickets in the shopping cart. At the checkout page, enter your gift certificate details.

By phone: Call 604.687.1644 with your gift certificate details.

In person: Visit our box office.
Gift certificates can only be redeemed for Arts Club shows at our three stages.

Q. Can I pay with a debit card?
A. Yes, though debit cards can only be used to purchase tickets in person at one of our box office locations.

Q. Can I use my friend’s promo code?
A. Promo codes are non-transferrable.

Q. I had a promo code but it expired a week ago. Can I still use it?
A. Unfortunately we cannot extend promo offers. Ensure that you buy within the validity window the next time you receive a promo. Remember, you can also choose to become a subscriber and get the best prices per show.

Q. Why can’t I select the “Mail” option for my tickets?
A. If the performance you have chosen is within 10 days of the booking date, you cannot select the “Mail” option, as you may not receive your tickets in time. Please select the “E-ticket” option or collect your tickets at the box office before your performance.

Q. Can I get my tickets by mail?
A. Yes! You can choose to receive printed tickets by regular mail ($3 per order).

Q. Why can’t I select the “mail” option for my tickets?
A. If the performance you have chosen is within 10 days of the booking date, you cannot select the “mail” option, as you may not receive your tickets in time. Please select the “E-ticket” option or choose will-call and collect your tickets at the box office before your performance.

Q. Can I get my tickets by email?
A. Yes! You can choose to receive e-tickets by email (for free). E-tickets are delivered as a PDF file attached to an email. Please note that the e-tickets are in a different email from your receipt (which says “This is not a ticket” in the body of the text). If you don't see the email in your inbox, please check your junk mail folder.

Q. How do I use my e-tickets?
You can either print them at home or, if you have a smart phone, bring up the PDF on the screen of your smart phone to present them at the theatre door. Please be careful to print or present the e-ticket (in the PDF attachment) and not the receipt or a screenshot of the ticket.

Q. Where do I pick up will-call tickets?
A. Tickets should be collected from the box office at least 30 minutes prior to showtime. If the account holder is unable to do so, please notify the box office beforehand to grant permission to another party.

Q. What are the hours that I can phone the box office or drop by one of your theatres?
A. Click here for all of our Box Office hours. Please note that box offices are closed when there are no productions running at that venue.

Q. Can I change my performance date after booking?
A. Yes! However, it must be the same production and you must call the box office at least 24 hours in advance. Please note that exchanges are subject to fees and dependent on availability of seats.

Q. I am a subscriber and I missed my show. Can I still see it?
A. Yes, you can still see the production you missed, subject to availability. If you miss your performance, you can pre-book $0 makeup ticket(s) one time per season. Contact the box office and they can help you secure your $0 makeup ticket(s) in advance. Any subsequent makeup tickets are $30 and can be pre-booked in advance or purchased at the box office. To check availability or to pre-book a makeup ticket, contact the Arts Club box office at 604.687.1644.

Q. I am not a subscriber and I missed my show. Can I still see it?
A. Tickets are non-refundable. If you would like the perk of being able to use our make-up ticket policy, please consider becoming a subscriber.

Q. Can I get a refund for unused tickets?
A. Tickets are non-refundable; however, subscribers may request a tax receipt for the value of unused tickets by returning them to the box office at least 24 hours prior to your scheduled performance. Please call the box office.

Q. What if I lose my tickets?
A. We will replace lost tickets at no charge at the box office. We do require proof of purchase. Call or visit our box office to have your tickets reprinted or sent to you as an e-ticket.

Q. Can my friend change my booking for me?
A. If you’d like your friend to be able to make changes on your account, please phone our box office at 604.687.1644 or email boxoffice@artsclub.com and let us know the full name and address of the person you’d like to add as an associate on your account. Please note that we take your personal privacy seriously, which is why we need your permission to add your friend (or family member or work colleague or whomever you like) as an associate before we allow them to make any changes.

Q. Can I give away my tickets?
A. Yes! If you have physical tickets, feel free to give them to a friend and then let the box office know by emailing boxoffice@artsclub.com. If they are Print-at-Home tickets, you can forward the email with the e-tickets in the PDF (be careful to email the tickets and not the receipt!). If the tickets are set to will call, give our box office a ring (at 604.687.1644) or email us (at boxoffice@artsclub.com) at least 24 hours in advance to let us know who will be collecting the tickets on your behalf.

If you are hoping to use your tickets in a raffle give away, check out our Ticket Donation Program. We strongly recommend against giving away your own personal tickets to a raffle as there are some privacy concerns that arise if the recipient needs to make changes to the booking.

Q. How do I use my ticket vouchers (6Tix, 4Tix)?
A. Vouchers must be redeemed for performance tickets by calling the box office at 604.687.1644 or in-person at a box office location. If you have both a 6Tix and a 4Tix package please let us know which vouchers you would like us to redeem. If you cannot attend a performance that you have booked, please call us to cancel your reservation so that we may release the tickets and put the vouchers back on your account.

Q. Are ticket vouchers transferable?
A. Yes, just be sure to notify the box office of the redeemer’s name, and then pass along the details of how to redeem the vouchers to the lucky recipient.

Q. Can I change my performance date after booking?
A. You may exchange your tickets, free of charge, to another performance date (subject to availability). We ask that you contact us at least 24 hours in advance of your booked performance. Please note that you cannot change your performance retroactively once a performance has passed.

Q. I am a 6Tix or 4Tix holder and I missed my show. Can I still see it?
A. Yes, you can still see the production you missed, subject to availability. If you miss your performance, you can pre-book $0 makeup ticket(s) one time per season. Contact the box office and they can help you secure your $0 makeup ticket(s) in advance. Any subsequent makeup tickets are $30 and can be pre-booked in advance or purchased at the box office. To check availability or to pre-book a makeup ticket, contact the Arts Club box office at 604.687.1644.

Q. When does my 6Tix expire?
A. Your 2017/2018 season 6Tix are valid for any Arts Club production at the Stanley Industrial Alliance Stage, Granville Island Stage, and Goldcorp Stage between September 7, 2017, and July 29, 2018.

If you have 6Tix for the 2018/2019 season, then your 6Tix are valid for any Arts Club production at the Stanley Industrial Alliance Stage, Granville Island Stage, and Goldcorp Stage between September 2018 and July 2019.

Q. When does my 4Tix expire?
A. Your 2017/2018 season 4Tix are valid for any Arts Club production at the Granville Island Stage and Goldcorp Stage between October 5, 2017, and July 29, 2018.

If you have 4Tix for the 2018/2019 season, then your 4Tix are valid for any Arts Club production at the Granville Island Stage or Goldcorp Stage between September 2018 and July 2019.

Q. What does my ticket price include?
A. Arts Club ticket prices are all-inclusive, so the price you see when selecting your seat is the price you will pay when you complete your purchase. (All prices are the same regardless of whether you purchase your ticket online, by phone, or in person at our box offices.) Ticket prices at the Stanley Industrial Alliance Stage and the Granville Island Stage include a $2 facility fee and a $4 handling fee; ticket prices at the Goldcorp Stage include a $1.50 facility fee and a $3 handling fee. Taxes are currently absorbed by the Arts Club. Single tickets are priced according to demand and are subject to change at any time, so book early for the best prices. For the best value and to support the Arts Club, purchase a season ticket package.

Q. How can I help support the Arts Club?
A. As a charity, we rely on contributions from community-minded individuals like you who value the work we do on our stages, on tour, and in the community. Your donation as a Friend or a member of the Artistic Director’s Circle is critical to our success. How does your gift work? We invest 100% of donations in the production of our plays, our work with new play development, and our commitment to youth in the community. Please consider making a donation today. You can donate online as part of your ticket purchase, as a separate transaction, or by contacting our Fund Development office at 604.687.5315. Tax receipts will be issued promptly.

It is very important to turn off all electronic devices for the duration of the show. If you are concerned about missing an emergency call, please leave your name, device, and seat location with an usher and we will alert you if a call comes through.

Please be modest with your use of fragrances as some patrons may have allergies.

Please wait until intermission or after the performance to discuss the show. (Even whispers carry!)

We request that you refrain from eating or unwrapping candy in the theatre as it causes distractions for others.

Photography is strictly prohibited in Arts Club theatres. Please visit our Facebook page for photos of our productions, and YouTube for videos.

Programming, casting, dates, and prices are subject to change. Theatrical devices such as cigarettes (herbal or electronic only), water-based stage fog, strobe lighting, and mature content may occur in some productions. Please contact our box office for more information.

If you have a complaint about another guest, please tell an usher or the Guest Services Manager rather than approaching the person yourself. We will be happy to address concerns on your behalf.

Please contact the Guest Services Manager at 604.731.4687, ext. 403, if you have suggestions on how we can serve you better.

We welcome all comments and suggestions. Please direct your correspondence to:

Guest Services Manager
Arts Club Theatre Company
BMO Theatre Centre
203 – 162 West 1st Avenue
Vancouver, BC V5Y 0H6

guestservices@artsclub.com